Yes, you may be able to reschedule your visit—even though tickets are non-refundable and non-transferable, date changes are allowed under certain conditions.
How to Reschedule:
- Visit the My Account Portal
- Log in using your:
- Order confirmation number
- Email address used at the time of purchase
- Click the ‘Booking Portal’ link
- Select ‘Modify’ next to your ticket
- Choose a new date from the available options
You can reschedule your visit within 12 months of your original purchase date, and the portal will show how many changes are allowed for your ticket type.