Payment failures usually occur when the billing information entered doesn’t match what your bank or credit card provider has on file.
Here are a few tips to help:
- Make sure the billing address and ZIP code match exactly what your bank has on file (this is the address where your statements are sent).
- If you're using Visa or MasterCard, only fill in the required fields—leave the “Start Date” and “Issue Number” blank.
- For American Express, the security code is the 4-digit number on the front of the card. For all other cards, it’s the last 3 digits on the back.
- If you've tried multiple times, your card may be temporarily locked. Try again after an hour or use a different card.
If the issue continues, please contact your bank to confirm your billing details. Still having trouble? Submit a request through our online support form, and our team will be happy to assist you.